Why

Torque?

We could talk at length about our values and how we deliver an exceptional service for our customers. But we’d rather they did it for us.

Why

Torque?

We could talk at length about our values and how we deliver an exceptional service for our customers. But we’d rather they did it for us.

sweaty betty

We have partnered successfully with Torque for a number of years now. Sweaty Betty is a fast-growing company, and so we require flexible logistical support to accommodate the changing needs of our business, especially in terms of increased volumes and markets. We have worked well with Torque to successfully set up new operations, such as handling new wholesale relationships in the US, shipping customer orders to the whole world, and addressing the changing duty regimes that we encounter.

“As a premium active wear brand, we pride ourselves on the best customer experience, which requires accuracy of inventory and deliveries. I’m pleased to say Torque has fulfilled all these requirements and more, and has been and will continue to be an important partner in our growth story.”

Andrew Merriman, CFO, Sweaty Betty

isawitfirst

In 2017 Torque began work with I Saw It First, a trend-led women’s fashion etailer. The online store, which takes a ‘catwalk to closet’ approach to its range, offers up the latest trends at affordable prices.

“A priority for us as we moved into the UK was to contract out warehousing, pick, pack, despatch and returns processing to enable us to focus on our core business.

A key objective was to find a fulfillment provider who could not only provide a quality service to our customers at the right cost, but also finding a partner who could integrate to our new systems and online store quickly.

At the heart of our decision to award the contract to Torque were the people we met. From our first meeting, it was clear that the team at Torque not only understood fulfillment operations but displayed a hunger to understand our business, culture and values.

It was this people element that set Torque above the other service providers we had discussions with.

Over the last 8 months, the personal relationships that have developed between Torque and I Saw It First have been the bedrock of the great service we provide to customers.”

Andrew Stevenson-Thorpe, Chief Technology Officer, I Saw It First

Zoggs-Logo-Blue_ONLY_NEW_BLUE_WEB

Before selecting Torque we spoke to many of their existing customers – it became clear that in addition to Torque providing great service, they also went the extra mile and saw themselves as working as part of their client’s business, providing solutions to issues and challenges.

We moved to Torque in October 2018 after a very difficult 9 months. We had a major job in terms of recovering some reputational damage in the UK and Germany resulting from poor customer service. Within a very short time the service levels that we had established with our own DC over 15 years have been recovered and our customers are seeing a much improved face of Zoggs when they receive their orders, from the packing accuracy, to the packaging and the paperwork. We live or die by our service to our customers, whether that be trade or direct to consumers.”

Mark Hammersley, Zoggs, CEO

Lindy Bop

We chose Torque because of their wealth of experience in handling the warehousing and logistics of fashion and e-commerce companies like ourselves. The move to Torque and set-up of the systems was handled very swiftly and painlessly and since then we have enjoyed a trouble-free solution.

“Having Torque handle things is a major strength of our business. As well as warehousing, Torque handles QC and freight for us and are always happy to help us integrate new systems as our websites improve. We have an excellent relationship with everyone we have dealt with at Torque and find them to be friendly, practical and flexible. I wouldn’t hesitate to recommend Torque to anyone interested in their services.”

Dylan Cross, Managing Director, Lindy Bop

thread

We decided to work with Torque because of their deep expertise in the apparel space and because they provide the flexibility a high growth business needs.”

Grace Baker, Business Development Manager, Thread

daxbourne

“Torque and Daxbourne Limited have been working together successfully for 8 years, with Torque providing warehousing, fulfilment, processing and freight services to us. The service they provide is second to none and confidently complements the excellent standards we have established for ourselves. Torque have become a valued extension of the Daxbourne team and we look forward to working with them for many more years.”

Richard Lipton, Managing Director, Daxbourne

M_Life Logo_sage_v3

“Torque has been a pivotal part to both the growth and evolution of M*Life. Torque has supported us from day one, memorably shipping customer orders in record time. What’s more, Torque has always made helpful suggestions as to how we can improve logistics and operations. Cut to present day, and we have an extremely smooth operation, and much of this is thanks to the team at Torque. We are very much looking forward to the future knowing Torque is reliable, organised and a pleasure to work with.”

Emily Gill, Head of Sales, M*Life

Arsenal

We chose to partner with Torque for a combination of their transparent open book approach and their experience of managing businesses like ours. Football in retail is volatile and fluctuates based upon results. Torque are set up to support this volatility and this has meant Arsenal have continued to offer best in class service to their retail customers around the world.

Torque are always willing to go the extra mile to deliver high levels of service, from details such as changing their operating hours to optimise the Arsenal business to offering personalisation for our products.

We have a long standing successful relationship with Torque and have found them to be honest and trustworthy with high standards of employees in key management roles.”

Duncan Pass, Head of Buying and Merchandising, Arsenal FC

TMLewin-testimonial

“T.M.Lewin has worked with Torque since 2007.  Having previously run our own warehouse, we realised that as we were expanding our UK store network and international mail order business, we could no longer cope.

Torque was the obvious choice and today they hold and distribute shirts, suits, casualwear, outerwear, ties and accessories to our 85 UK stores, Australian stores and over 100 international Franchise stores as well as fulfilling almost 500,000 parcels per year to our online customers in over 150 countries.

We work closely together as a partnership and support one another to gain efficiency and improve customer service.  Torque have always been innovative, continually looking to give a more professional approach to both our businesses.”

Geoff Quinn, T.M.Lewin

crew

As our business continues to grow, so too has our need for greater space and logistics resources. Torque have recently taken on our ecommerce operation, providing Crew with a full multi-channel logistics solution. We continue to have a strong partnership where Torque support us to a high standard, proving to be both flexible to our needs and cost effective.  With the continued expansion of our business we are confident that Torque is the right partner for Crew.”

Lindsay Smetham, Head of Logistics, Crew Clothing Company

Fashionably_UK

We chose Torque because we were impressed with the quality of the team, the approach of perfecting and applying the same basic servicing model to each client (thus minimising the possibility of failure) and their grasp of and expertise with technology. With the majority of our business being ecommerce, efficient, timely and accurate deliveries are a must have for us – and Torque are ultimately responsible for ‘delivering’ the experience our customers expect. We have a strong relationship with Torque and find that the team are full of solutions rather than problems or excuses. Our business is growing rapidly and we feel comfortable that we have the right partner to help take us to the next stage of growth.

David Williams, Chief Operating Officer, Seraphine

bluebella

An award-winning brand who create affordable and beautiful fashion-led underwear and nightwear for women.

“We chose Torque as we needed a flexible solution to support our fast growth both in the UK and internationally. A slick operation is critical to both our wholesale and e-commerce business and Torque have always been very committed to working with us to improve service and efficiencies.”

Emily Bendell, CEO and Founder, Bluebella

fold

Choosing to outsource The Fold’s fulfillment was a big decision, and we felt full confidence when we met the team at Torque and saw their facilities. Quality and service are of utmost importance to us, and they have proved themselves to be real garment experts.

Our collection is handled and packaged beautifully and expertly, with care and attention to detail. They’ve been a helpful partner in getting us up and running, enabling The Fold to look ahead and scale our business.”

Polly McMaster, CEO and Founder, The Fold

hush

It was important to find a partner who shared our passion for great service – Torque fitted the bill perfectly. Their experience in the fashion sector is a massive advantage. We look forward to working with them to explore how we can expand our business online and in store while retaining that personal element.”

Rupert Youngman, Director, Hush

Gorilla logo

We have been partners with Torque for five years and they have supported our growth in terms of complexity and size in a variable market place. The passion and commitment exhibited to Gorilla Glue and O’Keeffe’s across all levels of the business has been honest and sincere.

They are experienced in both import and export and deliver first class customer service levels to our varied customer base. They are willing to take new challenges and are open to changes and improvements with a professional approach to safety and quality.

We are proud to bring visitors to Torque to demonstrate our capabilities and are fully supported in showcasing our values and brand image.

We pride ourselves on Gorilla Glue being ‘100% Tough’ and Torque supports us 100%.

Mark Rooney, Operations Director, Gorilla Glue