Employee Focus: Davis, Stationery Team Leader
Davis joined Torque back in 2013 and has worked on the Mountain Warehouse contract for over 6 years, in that time he has progressed from an operative to a team leader.
He tells us his top tip for anyone with a customer facing role, why he’s not been on holiday for a while and why you shouldn’t leave your pizza going cold near him!
``You should never assume that something is correct, it never hurts to double check your work. Especially if you are sending information across to the customer.``
A little about Davis, Stationery Team Leader, Mountain Warehouse
What’s your role and can you tell us a little about it?
I work as a Team Leader in the Mountain Warehouse Stationery Department. This department contains everything Mountain Warehouse need when fitting out and developing their stores – so I manage stock such as mannequins, hangers, tickets and railing before it gets sent out to stores for build.
I have recently joined the Torque Ambassador’s team for my site, within this role I help organise and run charity fundraisers for our Community Partner, Simon on the Streets, I also help with planning Sports & Social activities and company events.
How long have you worked for Torque?
I have worked for Torque for over 6 years now. I joined Torque back in 2013 after moving to the UK from Latvia where I was trained as a plumber.
What do you love most about your job?
The requirements from my contract change each day depending on the customers’ needs at the time. If they have store openings or store expansions then we need to have more of a hands-on approach to fulfil their needs. This means my role is little bit different every day which is great as no two days are the same.
How did you end up in your current role?
When I joined Torque as a Warehouse Operative, I was originally working on the retail Mountain Warehouse contract, this allowed me to learn a lot about the customer and their processes before I moved over to Mountain Warehouse Stationery. As I had been working in my department for a while I had gained knowledge about the contract over the years so I felt that I knew it well, so once a position became available, I knew it was the role I wanted to take on to progress in my career.
What invaluable thing have you learnt in your role?
As part of my role I have to communicate with the customer on a daily basis, in doing so this has helped me to develop my communication skills dramatically since first joining Torque.
What’s the one piece of advice you could give someone who wanted to do your job?
You should never assume that something is correct, it never hurts to double check your work. Especially if you are sending information across to the customer.
Can you tell us the funniest or most interesting thing to happen to you at work?
I once booked a holiday and somehow forgot about it, so when the time came around to go, I instead, came to work. Two hours into my day a colleague mentioned that they thought I was supposed to be on holiday… safe to say that holiday failed.
How do you think Torque go the extra mile for their customers?
We communicate with our customers on a daily basis so they are always in the loop with the day to day running of their stock. We also adapt very well to the specific needs of each customer, providing a tailor-made service for their individual requirements.
Can you tell us a fun fact about yourself?
I used to compete in MMA and Graplin fighting, however, due to my other skill of been able to eat a 15inch pizza by myself, I no longer compete!
If you could invite 3 people (alive or dead) to a dinner party you were hosting, who would they be, and why would you invite them?
I would invite Tyson Fury, Steve Irwin and 2Pac. As they all have/had a very unique approach to life.