Torque - Warehouse & Fulfillment, Order Fulfillment

Warehouse & fulfilment
Order Fulfilment

Experts exceed expectations

Torque employs best industry practice, as well as the latest technology, to manage your order fulfilment requirements. From multi channel to single channel we can fulfil all your needs whether business to business, business to retailer or home shopping order fulfilment for both domestic and international customers.

We always aim to exceed your expectations wherever possible and ensure that your goods arrive on time at the correct destination every time by using a combination of our own in-house transport resources and those of any preferred carriers. We fully appreciate the importance of protecting your brand and delivering the level of service that your customers expect.

Our flexible service is designed to suit the individual requirements of each of our customers, regardless of the size of your business, the nature of your products or the markets in which you compete.

We recognise that real time visibility of your stock is critical for your reporting and appreciation of sales and stock turnover. We offer a range of communications channels from which you can choose which are best suited to your business, from online real-time systems, e-mails and spreadsheets to phone and fax channels. Our online systems can be used either standalone or integrated with your own stock management and ordering systems.

We offer tailored solutions to meet your individual business and end customer requirements, thereby enabling you to deliver superior levels of customer service in increasingly competitive markets.

An integral part of such solutions may be reverse logistics services (returns management), for example handling and rectification of returned or damaged products, recycling and/or reuse of waste polythene, cardboard and/or components, something which is being increasingly demanded by many of our customers.

Gift-wrapping, special packaging, mail and marketing insertions services also form part of our overall service offering.

Technologically we can offer a wide range of picking modes from sight, scanning, voice and light and our systems are RFID compliant.