Torque - Warehouse & Fulfillment, Returns Management

Warehouse & Fulfilment
Returns Management / Reverse Logistics

It is never sold until it is bought

At Torque we recognise that the management of product returns is a critical area where highly trained staff, efficient processes & IT systems and appropriate plant and equipment can add real value in terms of enhanced customer satisfaction and ultimately to your bottom line profitability.

We have vast experience of managing product returns of varying types, from single units to bulk recalls, customer returns to inter store transfers and seasonal product.

Inefficient product returns processes cost you time and money.

Our tried and tested processes and methods not only take the burden of dealing with product returns from you but also ensure that you optimise the utilisation of warehouse resources, improve net asset recovery rates, secure cost savings and generate income.

Our objective is to process product return stocks quickly and where needed and economically viable, bring the goods back to a saleable condition while the stock is still on sale.

Where the stock is no longer required we can assist with disposal either through sale – including via overseas buyers - or through destruction.

Suites of reports are available which can be customised to suit individual customers’ requirements, including standard reports such as “returns by type or reason” and “lead time intervals” (e.g. between date of initial receipt to date returned to stock).

Fast and efficient product returns processes also contribute to improving customer loyalty and confidence in your brand, to reducing your administrative burden and to providing better in-store service.