Warehouse & Fulfilment
Returns Management / Reverse Logistics
|It is never sold until it is bought
At Torque we recognise that the management of product returns
is a critical area where highly trained staff, efficient processes & IT
systems and appropriate plant and equipment can add real value
in terms of enhanced customer satisfaction and ultimately to your
bottom line profitability.
We have vast experience of managing product returns of varying
types, from single units to bulk recalls, customer returns to inter
store transfers and seasonal product.
Inefficient product returns processes cost you time and money.
Our tried and tested processes and methods not only take the
burden of dealing with product returns from you but also ensure
that you optimise the utilisation of warehouse resources, improve net
asset recovery rates, secure cost savings and generate income.
Our objective is to process product return stocks quickly and where
needed and economically viable, bring the goods back to a saleable
condition while the stock is still on sale.
Where the stock is no longer required we can assist with disposal
either through sale – including via overseas buyers - or through destruction.
Suites of reports are available which can be customised to suit
individual customers’ requirements, including standard reports
such as “returns by type or reason” and “lead time intervals”
(e.g. between date of initial receipt to date returned to stock).
Fast and efficient product returns processes also contribute to
improving customer loyalty and confidence in your brand, to
reducing your administrative burden and to providing better